When goods are lost or damaged in transit, reasonable compensation will be paid according to the declared value of the insured goods and the goods damage ratio.

Door-to-door delivery SMS notification service is provided to inform the driver and vehicle of door-to-door pickup in advance.

Door-to-door pickup and loading service is provided according to the date, time and place specified by customers.

After the customers send the goods to Jingdong transshipment center, customers can be provided with one-stop services of unloading, goods sorting, labeling, pallet organizing, handover, and pulling to the temporary storage area.

After the transshipment center provides advance verification services for Jingdong Mall merchants, the goods can be pre-sold to Jingdong Mall terminal consumers.

For the goods that do not meet the transportation requirements, Jingdong transshipment center can provide standard reinforced wrapping and packaging services as required by customers.

Based on customer needs, different raw materials/semi-finished products are processed into finished products, or other consumable services are added to the existing packaging.

If goods cannot be recorded in the system due to the bar code/signature problem or bar code/signature is needed, printing and bar code pasting services are provided.

After successful delivery to the warehouse according to customer needs, the original warehouse acceptance receipt or photos will be returned to the customers.

As entrusted by customers, the rejected or returned goods will be transported from the warehouse to the designated transshipment center, or less-than-carload return to the door or express return to the door is provided.

Jingdong can provide customers with integrated storage services for cargo storage and inbound and outbound operations according to customer needs.

Jingdong provides customers with the service of gathering all goods in the same batch of return orders and then shipping them to the customer's designated location, effectively saving customers the number of handovers of returned goods.