JD Logistics always regards security as its core work, establishes a data security committee and sets up a dedicated department for information protection and a data security emergency response organization. With the highest level of standards, it strictly protects business partner information and user personal privacy information, and ensures the security of merchant and user data information in various aspects of logistics software development, data protection, and daily operations. In the development of information systems, JD Logistics has established security infrastructure such as single sign on, multi factor authentication, and key management systems. In terms of network protection, JD Logistics has established security facilities such as intrusion detection systems and network firewalls. At the same time, JD Logistics has established a data classification and grading system, data security management standards, and data security development standards to store and use information, ensuring the security of merchant and user data.
JD Logistics bottom layer cloud technology for storing personal data has obtained the "Trusted Cloud" certification of Level 3 issued by the Data Center Alliance, and passed the Security Level Protection Level 3 certification of the Ministry of Public Security in 2017. In January 2019, JD Logistics obtained the ISO27001 certification for the information security management system standard. As the most widely used and authoritative information security management standard in the world, JD Logistics and others obtained dual recognition certificates from UKAS (Royal Accreditation Service) and CNAS (China National Accreditation Service for Conformity Assessment), achieving the integration of information security management with international mainstream standards.
In addition, to ensure users personal privacy and information security, as early as June 2016, JD Logistics began using smiling face tags, using technical means to partially hide users names and phone number information from the time the package was generated, replacing them with smiling faces (^ _ ^). In 2017, JD Logistics implemented the "Smiling Face Ticket" nationwide to fully protect user privacy.