Service Information
JINGDONG LOGISTICS reverse supply chain carries out operations such as nearby collection, quality inspection and processing, and diversion disposal of returned goods. When the C-end or B-end users have a single or batch return demand, JD Express door-to-door pickup is provided or merchants choose express delivery to the nearest after-sales warehouse in the same area (7 after-sales warehouses in the country + more than 20 pre-disposal centers). After that, the after-sales warehouse conducts quality inspection and reproduction of the goods returned via all channels. For the merchants who have cooperated with JD in second-hand product warehouse business, goods that are suitable for second-hand sales are circulated through multiple channels to realize loss recovery.
- Cooperation mode: Dedicated warehouse & exclusive service and multi-place reverse disposal center integrated management
- Applicable customer group: Customers who have needs for reverse full custody, reverse product reproduction and disposal, and multi-flow returned goods handling
Supply Chain Products
Service Items
Professional Improvement
Improvement rate of defective products in electronics/small household appliance industry is 40%-70%; improvement rate of defective Apparel products is 70%-90%National Warehouse Network
7 after-sales warehouses; more than 20 reverse pre-disposal centersRich Categories
2,800+ products in tertiary categoryProfessional Team
Professional reverse disposal team with more than 3,800 membersFlexible Capacity
Returned goods handling capacity of 250,000 + packets/dayFast Circulation
Goods are accepted and put into warehouse in 24 hours, and defective products are improved and available for sale in 48 hours
Solutions
Advantages
All-in-one business flow and logistics service; serve20+ large KA brands, as well as small and medium-sized brands; 10+ reverse experience accumulation
Apparel reverse warehouse: customized reverse supply chain services
Self operated return of supplier services Omni-channel after-sales custody KA after-sales specialized warehouse/forward reverse integration Service mode Intensive return to warehouse, testing, maintenance, scrapping, and inventory realization Reverse intensification, return of good products to warehouse, recycling disposal, and inventory realization Customization, exclusive services, and specialized operations Core competencies Professional testing and stable operation National warehouse network, integrated forward and reverse Multi channel monetization Apparel reverse base: standardized reverse supply chain integrated service
Short chainShorten travel time
ConvenienceInternal configuration return, return of supply and return of stores
Cost reduction30% -60% reduction in total reverse cost
Stop lossEnhance sellable business opportunities
ExperienceVisual security, online billing
StandardsStrict Apparel 6S management system
